Why is my analytics data locked?

Using your phone? Open these settings in the Songstats app, or use the links below on a computer.

1. Open Account Settings → Subscriptions. Confirm that the plan is active and you are signed in with the email used to pay.
2. Check the profile: an Artist plan covers that artist’s catalog; a Label plan covers that label’s releases. A different artist, label or recording may fall outside it.
3. Check the service. Radio and social access need the appropriate subscription or Bundle.

On Professional? Your analytics access extends across artists and labels. You do not need to link every profile just to browse its analytics. Professional Settings → Linked Profiles is for profiles you actively manage.

A blank chart without an upgrade prompt is a different issue: see missing or delayed data.

If the paid plan should cover the view, send Support your account email, the locked profile or track URL and the purchase receipt. Avoid paying again while the existing subscription is being checked.