Reconnect the affected channel when Songstats reports expired permissions or a failed connection.
Using your phone? Open these settings in the Songstats app, or use the links below on a computer.
Open Profile Settings → Channels, find the affected platform and use its connect/reconnect control. Sign in with the account that manages the intended channel and complete the requested permissions.
If the provider opens the wrong account, switch accounts there before authorizing. Correct a wrong public link before reconnecting it.
Changing a password, removing app permissions or changes on the provider’s side can interrupt access. Reconnecting can restore future updates; it does not guarantee recovery of all missing history.
Still failing? Send Support the Songstats profile and channel URLs, provider, exact error and approximate time. A cropped screenshot helps; never include a password, access token or login link.