Check whether the charge is a renewal, an annual payment or a purchase made through a different account.
Using your phone? Open these settings in the Songstats app, or use the links below on a computer.
Start with Account Settings → Subscriptions and your receipt. Compare the plan, billing period and purchase email. An annual plan is paid for the year upfront, even when pricing shows its equivalent monthly cost.
For a charge you do not recognize, contact Support with your account email, date, amount, currency and receipt or transaction reference. Mention any other email address you may have used. Do not buy a second subscription to resolve an access problem.
Refund requests for app-store purchases go through Apple or Google Play. Website billing questions go to Support; a refund is reviewed rather than automatically guaranteed.
To stop a future charge, cancel renewal separately.