Report incorrect or different numbers

Check that both views use the same platform, time period and recording version. Compare lifetime totals with lifetime totals—not daily growth or a different version’s count. Platform updates can also reach different views at different times.

If the number still looks wrong, send Support:

• The Songstats artist or track URL and the original platform URL.
• The metric and date range in both views.
• The expected and displayed values, with focused screenshots.

For a spike, drop or missing YouTube video, include the affected date and exact video URL. Persistent differences can need a correction; there is no need to repeatedly reconnect a channel that already shows as connected.